... around our garage. These are not yet available, but we have already some worry lines on the forehead "burned". It all started with the garage foundations. On the position of the cellar, we could not leave this place because this place had to be used as a crane position for the House position. When the house was then set, we have appointed the foundations. After we had agreed to a quick execution, nothing happened for the first time. Then we had the Townhouses Pfullendorf "whistle back" (we do not know whether the execution was scheduled, therefore, ""), because suddenly the silo with the screed material on this place was. This stood longer than predicted and has the execution will be delayed again. Then, the silo was gone ... and it happened, really, nothing. We've tried a lot of patience and more understanding, gently apply pressure, but it happened ..... nothing. Meanwhile, Kemmler had to learn every now and then reported whether they provide the garage right now. Then, finally, the redemptive call. In the same week, the foundations were set. We were moving up were on site when the workers in the morning, but even then had to go to work. After work, then came the nasty surprise. The footings for the carport were to 25cm offset and also to 12cm high. When asked about this, we assured the Townhouses Pfullendorf rapid improvement. Again, nothing happened.
But suddenly we flew a letter from Kemmler into the house in which was that the garages in the following week will be delivered. The question marks on our faces at this time had already reached an impressive size. A clarifying phone call to Kemmler found then that the field staff had examined the foundations, but the mistake was noticed and released the foundations. The fault was not so with us. However, this was the impression we got. Instead of a "Yeah, I'll be there .. take care now drum" came a 'call but sometimes the field staff to ... "After a call for sameness, was that to have overlooked in the wrong foundations. But here, a" Call again when office staff, and to blow you attempt the delivery. "
Dear Friends of Kemmler : This is not a customer you will have made the mess, so should her him suffer for too Do not get us wrong, we are all human and all make mistakes but it is not for the customers to Kemmler's internal communications to ensure in case of failure and for!.. to ensure the rectification of the error.
The field staff, however, has noticed that the foundations are 12cm too high. Therefore, he simply ordered the steel columns 12 cm shorter.
Since our claim in the event Townhouses Pfullendorf but was already running, we had to call back and say that he is not yet the height of the foundation should be corrected.
Mind: We, as owners, had never released the foundations.
After everything was settled and the delivery of the garages was postponed indefinitely, we have again been contacted by field staff. After we had explained to him that Kemmler, with a scheduled delivery, the carport could not have been avoided through and make our intervention costs that Kemmler would have to bear itself, we asked the pencil to sharpen it again and this avoided financial cost to consider the offer. To date we have received no response.
order to placate us, the garage must have been extremely great.
And because that's not enough ... We have also claimed two of the three basement windows, because concrete has since burned into the glass (yes, there really is according to our construction manager). Here, too, Kemmler has not yet responded, although our construction manager of Townhouses Pfullendorf has made repeated pressure.
As good as the products may be, the service is defined here as a foreign word.
